Director of Implementations

JOB SUMMARY:

The Director of Implementations leads the successful delivery of enterprise SaaS implementation projects across the organization. This role is ideal for a PMO‑driven leader who excels at establishing structure, driving outcomes, and guiding cross‑functional teams through complex technical deployments. The Director ensures customer requirements are translated into actionable project plans, communicates effectively with technical IT stakeholders and non‑technical business partners, and consistently delivers implementations on time, within scope, and aligned to contractual commitments. This role also oversees the transition from pilot to full rollout and ensures seamless handoff into ongoing operations. 

SUPERVISORY RESPONSIBILITIES:  

• Lead, mentor, and develop implementation project managers and onboarding staff.
• Drive accountability for project milestones, risk management, and communication standards.
• Partner with cross functional leaders to coordinate deliverables, streamline workflows, and ensure consistent execution across all implementation programs.
• Provide ongoing coaching, performance feedback, and professional development support to the implementation team. 

DUTIES AND RESPONSIBILITIES:

• Own and manage the full implementation lifecycle—from presales scoping through deployment and transition to support.
• Translate customer business and technical requirements into structured implementation plans grounded in PMO best practices.
• Build, track, and optimize project roadmaps, resource allocations, and timelines; proactively identify risks and remove barriers.
• Serve as the primary liaison across Engineering, IT, EMS, Customer Experience, and other internal teams to ensure aligned, high quality solution delivery.
• Communicate clearly with technical personas (IT, security, integration teams) and convert complex details into clear, actionable insights for non-technical stakeholders.
• Oversee pilot engagements and guide clients through the adoption path to full implementation.
• Champion best practice methodologies, scalable processes, and continuous improvement across all implementation functions.
• Maintain accurate project documentation and support the development of internal knowledge bases and implementation standards.
• Foster customer satisfaction through proactive communication, expectation management, and adherence to contractual obligations. 

REQUIRED SKILLS & ABILITIES:

• Strong PMO and project delivery leadership with the ability to manage multiple large scale SaaS implementations simultaneously.
• Exceptional communication skills with the ability to engage deeply with technical IT teams and translate complex concepts for non-technical audiences.
• Proven ability to drive structure, clarity, and execution across cross functional stakeholders.
• Strong organizational, analytical, and problem-solving abilities.
• Experience coordinating technical implementations, integrations, and system deployments.
• Familiarity with energy management systems, SaaS platforms, or building automation is a plus.  

EDUCATION AND EXPERIENCE:  

• Bachelor’s degree or equivalent experience required.
• 5+ years of leadership experience guiding PMO, implementation, or technical program teams.
• Demonstrated success managing complex, enterprise level SaaS implementations and leading cross functional delivery teams.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

ABOUT PHOENIX ENERGY TECHNOLOGIES, INC.: 

Founded in 2004, Phoenix Energy Technologies is a leading provider of Enterprise Energy Management Software and Services. Phoenix Energy Technologies works with retail, grocery and healthcare customers to discover opportunities and implement strategies which reduce energy consumption and lower facilities spend. Through real-time measurement and verification of energy use, related costs and contextual data (such as weather, occupancy, and schedules) Phoenix Energy Technologies helps its customers get a "full view" of energy consumption and costs to drive efficiencies, reduce energy spend, and deliver maximum ROI. 

In addition to its SaaS software services, Phoenix Energy also provides professional Business Process Outsourcing (BPO) and Analysis as a Service (AaaS) to its customers. Phoenix Energy Technologies has taken an innovative approach to alarm and data management with a focus on built-in intelligence. By leveraging the Phoenix Energy Technologies technology platform, together with a robust and innovative services team, and proactive analytics tools, Phoenix Energy Technologies Customers redefine the 360-degree approach to energy and facilities management. 

Culture is important at Phoenix Energy Technologies and we take great pride in our company culture.  We offer a great product/service, have exceptional leadership and a close-knit group of knowledgeable and hard-working Team-oriented employees. We are innovative, creative, professional and growth-oriented. We have excellent medical, dental, vision and life benefits, a great flexible Personal Time Off Plan (PTO) and immediate 401K contributions. Phoenix Energy Technologies is truly an awesome place to work and grow! 

We are excited about where we are headed and we think you will be too:  

Using our SaaS product, we help large multi-site organizations reduce energy consumption and costs without the installation of hardware, through quickly implemented web-based software coupled with our professional services and proactive analytics. 

Our Customers achieve measurable energy, facilities repair, and maintenance savings by operating more efficiently, limiting equipment failures and costly truck-rollouts, and providing greater comfort controls as well as taking advantage of our proactive analytics.

Armed with better monitoring and decision-making tools, customers not only save money, they also support sustainable energy and attain significant carbon reduction goals.  Through our technology and services, we help our Customers achieve quick win ROI with reductions in energy consumption and facilities spend in their first year with Phoenix Energy Technologies.