Our Commitment to Customers

During this unprecedented time, it is important that we come together as a community and find ways to help each other. Many of our national account customers are experiencing a surge in operational facility requests in order to respond to the dynamic needs of their communities. Here is what Phoenix is committing to do to help:

Providing day-to-day operational support to facilities teams to accommodate schedule changes that match your business requirements
As store schedules change, or closures are communicated to us, we understand the sense of urgency and are at the ready to expedite requests for as long as needed.

Recommending and Implementing Cost Containment
The #1 short-term strategy is override management. We recommend increasing the visibility and action of overrides to a daily task, with weekly reporting.

Provide uninterrupted site-level support, 24/7
Setting up the best people to work domestically wherever they call home, is at the core of the Phoenix business. Our staff has been providing site-level support remotely for over 10 years, and we continue to be here to provide you uninterrupted service, 24 hours a day, 7 days a week.

Sharing best practices and data from our community of thousands of buildings
Our community is strong. We have some of the smartest customers in the business, and we’re leveraging that pool of ideas to increase our shared knowledge to make the best possible decisions during these turbulent times.

Our hearts go out to all those who have been affected by this outbreak. Our team stands prepared to support you and your organization as we navigate this together.

Thanks again for your support.